Return & Refund Policy

Digital downloads & refunds

DEEPSYSTEM sells digital music downloads only. We do not sell physical products. There is no parcel, delivery address for shipping, return postage, in-store return or restocking fee.

Delivery

Choose the release and version shown on the product page. Download links are provided after successful payment on the order confirmation and in your order email. If you use an account, your purchased files are also available in Account & Downloads. Payment verification may delay access. Contact us if a paid order has no working download link.

Returns and exchanges

Downloaded digital files cannot be physically returned, and we do not offer exchanges or a voluntary change-of-mind return service after supply has begun. This does not limit any mandatory consumer rights or your rights if the content is faulty, unavailable or not as described.

Your right to withdraw

Where a statutory withdrawal period applies, including the usual 14-day period for eligible EU consumers, you retain that right unless the digital-content exception applies. At checkout we ask for your express consent to immediate supply and your acknowledgement that the right to withdraw is lost when supply begins. We confirm that acknowledgement in your order email. Merely paying, or having a link made available without the required consent and acknowledgement, does not by itself remove your statutory rights.

If you wish to exercise a withdrawal right that still applies, contact us with your order number and a clear statement that you wish to withdraw. No special wording or form is required.

Faulty files, unavailable content and duplicate payments

If a download is inaccessible, corrupted or materially different from its description, contact us with your order number and a description of the problem. We will help restore access or provide a correct replacement file. Where the issue cannot be remedied as required by applicable law, you may be entitled to a price reduction or refund. Confirmed duplicate payments for the same purchase will be refunded.

There is no arbitrary seven-day limit on statutory claims. We do not charge a restocking fee. Approved refunds are returned to the original payment method, subject to its processing time and applicable legal deadlines.

Contact

Use our contact page. Please include your order number; never send passwords or full payment-card details.

Updated 2 October 2026.